Refund policy

All Live Animal Purchases Are Final
Animals are sold as pictured unless otherwise noted. All live animal purchases are final. Orders must be paid in full before they are shipped. Animal orders that have not been shipped cannot be canceled/refunded unless otherwise agreed upon by both parties. No refunds will be provided unless an animal is DOA (dead on arrival) and there is no animal available of equal value for replacement. In the case of a DOA, we must be contacted with photographic evidence within 1 hour of delivery.

The customer is responsible for bringing the animal inside (a home) to a reasonable temperature controlled environment (68F-78F) once it is delivered. The customer is responsible for picking up the animal at the UPS/Fedex facility the morning of delivery (If both parties agreed to have it held at the facility). If the animal shipped was not brought in the house or picked up from the facility within 15-30 minutes of delivery we are no longer held responsible for the conditions the animal arrives in. 

We are NOT to be held responsible for any mistakes/delays caused by FEDEX, UPS, USPS or ANY other delivery service.

A replacement or store credit can be provided if an animal arrives DOA. If a replacement is agreed upon by both parties, then the customer will have to pay for the new shipping charge or accept a refund for the deceased animal.

In the instance that we decide a refund is applicable for an animal that hasn't been shipped to the customer, a 25% cancellation fee will be charged.

No replacements/refunds will be provided for animals deceased under the care of the customer after 7 days of delivery if we were never contacted with any concerns. If the customer has any concerns about the delivered animal, we must be notified within a day of arrival. If both parties agree on the concerns of an animal then further action will be considered. 

We will not be held responsible for any Veterinary attention to an animal unless otherwise agreed upon. Before contacting a veterinarian please consider contacting us with your concerns as we have had experience with the animals we sell and might have a solution for your pet.

Customer is responsible for being informed and up to date on their state laws. 

Above all we are going to do our best to try and make our customers happy and to have a fair service to all parties involved.

 

Returns
Our policy for dry goods lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable "goods" such as food or animals cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not
due to our error
-Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund after it has been approved by us, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tikisgeckos@live.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items or animals if they are defective, damaged or deceased. If an exchange is approved, the animal/item must be returned at your own expense. If you need to exchange it for the same item, send us an email at tikisgeckos@live.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: TikisGeckos LLC, 9030 NW 38th dr, Coral Springs FL 33065, United States

You will be responsible for paying for your own shipping costs for returning your item or animal. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.